w63 Privacy Policy – How We Protect Your Data

1. Scope of This Policy

This Privacy Policy applies to all personal information collected through the w63 website at w63.net, including during account registration, KYC verification, deposits, withdrawals, sports betting, slot games, live casino play, and any communication you have with our support team.

It applies to players across the Philippines — whether you are accessing the platform from Manila, Quezon City, Cebu, Davao, or anywhere else in the country. It does not apply to third-party websites or services that may be linked to or from the platform.

2. Information We Collect

We collect personal information when you register, verify your identity, deposit funds, place bets, or contact us. The categories of information we may collect include:

• Identity information: Your full legal name, date of birth, government-issued ID number, and nationality — collected during registration and KYC verification.
• Contact details: Your mobile number, email address, and residential address in the Philippines.
• Financial information: Your Philippine bank account details, GCash or Maya account reference, and transaction history in PHP. We do not store full payment credentials beyond what is necessary for transaction processing.
• Account activity: Your login history, session data, betting history, game play records, and withdrawal requests.
• Device and technical data: IP address, browser type, operating system, device identifiers, and cookies. This data is collected automatically when you use the platform.
• Communications: Records of messages you send to our support team, including queries about withdrawals, account issues, or responsible gaming requests.

3. How We Use Your Information

w63 uses your personal information for the following purposes:

• Account management: To create and maintain your player account, process login and OTP verification, and keep your profile up to date.
• KYC and identity verification: To verify your age and identity in compliance with our internal policies before processing withdrawals or activating your account fully.
• Transaction processing: To handle deposits and withdrawals in PHP through your chosen payment channel, whether that is a local bank transfer, GCash, Maya, or Philippine online banking.
• Platform personalisation: To show you relevant promotions, game recommendations, and account notifications based on your activity on the platform.
• Security and fraud prevention: To detect and investigate suspicious account activity, prevent unauthorised access, and protect the integrity of the w63 platform.
• Customer support: To respond to your queries, resolve account issues, and process responsible gaming requests such as self-exclusion.
• Legal and compliance obligations: To maintain records required under applicable laws and to respond to lawful requests from authorities.

We do not use your personal information for automated decision-making that produces legal effects without human review. We do not sell your personal data to third parties for their own marketing purposes.

4. Data We Collect at a Glance

The table below summarises the main categories of data, why we collect them, and the legal basis for doing so.

5. Sharing Your Information

w63 does not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Payment processors: To facilitate PHP deposits and withdrawals through local banks, GCash, Maya, and other Philippine payment channels. These providers are contractually required to handle your data securely and only for transaction purposes.
• Identity verification providers: Third-party KYC services that assist in verifying government-issued IDs and confirming your identity before withdrawals are processed.
• Technology and hosting providers: Platform infrastructure and support tools that operate under strict data processing agreements with w63.
• Legal and regulatory authorities: When required by law, court order, or a lawful request from a competent authority in the Philippines, we may disclose information as required.
• Fraud prevention networks: Information may be shared with industry fraud prevention systems to protect the platform and its players from financial crime.

Any third party that receives your personal data is required to keep it confidential, use it only for the purpose for which it was shared, and maintain appropriate technical and organisational security measures.

6. Data Retention

w63 retains your personal information for as long as your account is active and for a reasonable period after closure to fulfil legal, compliance, and dispute resolution requirements. The general principles we follow are:

• Account and identity records are retained for the duration of your account and for a period thereafter as required by applicable law.
• Transaction records, including PHP deposit and withdrawal history, are retained to support financial compliance and dispute resolution.
• Support communications are retained for a reasonable period to help resolve any follow-up queries or complaints.
• Device and technical data collected for security purposes is retained for a shorter period consistent with its purpose.

When data is no longer required, we take steps to securely delete or anonymise it so that it can no longer be linked back to you as an individual.

7. How We Protect Your Data

w63 applies multiple layers of technical and operational security to protect your personal information:

• SSL encryption: All data transmitted between your browser or device and w63 is encrypted using SSL/TLS protocols, preventing interception during transit.
• Access controls: Access to personal data within w63's systems is restricted to authorised personnel on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations.
• OTP verification: Sensitive account actions — including login from a new device and withdrawal requests — are protected by one-time password (OTP) verification sent to your registered mobile number or email address.
• Secure storage: Personal and financial data is stored on secured infrastructure with regular security reviews and access logging.

8. Cookies and Tracking

w63 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. The main types of cookies we use are:

• Essential cookies: Required for core platform functions such as keeping you logged in, maintaining your session, and processing transactions. These cannot be disabled without affecting the functionality of the platform.
• Analytics cookies: Help us understand how players navigate the platform — for example, which game categories are most visited — so we can improve the experience.
• Security cookies: Used to detect unusual activity and protect against unauthorised access and fraud.

By continuing to use w63, you consent to our use of cookies as described above. Most browsers allow you to manage cookie preferences through their settings. Disabling essential cookies may affect your ability to use parts of the platform.

9. Your Rights

As a player in the Philippines, you have the following rights in relation to your personal information held by w63:

• Right to access: You may request a copy of the personal information w63 holds about you.
• Right to correction: If any of your personal information is inaccurate or incomplete, you may request that it be corrected. Some updates can be made directly in your account settings.
• Right to erasure: In certain circumstances, you may request that w63 delete your personal data. Note that some data must be retained to comply with legal obligations, even after account closure.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where we rely on legitimate interest as the legal basis.
• Right to data portability: Where technically feasible and legally applicable, you may request that your personal data be provided to you in a structured, machine-readable format.

To exercise any of these rights, contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect your data from unauthorised access.

10. Players Under 21

w63 does not knowingly collect personal information from anyone under the age of 21. Our platform is strictly for adults aged 21 and above, in line with responsible gaming practices for players in the Philippines.

If we become aware that personal data has been collected from a player who is under 21, we will take immediate steps to suspend the account and delete the associated data. If you believe a minor has registered on w63, please notify us at [email protected] so we can investigate and act promptly.

Age verification is conducted as part of the KYC process. Providing false information about your age is a breach of our Terms and Conditions and may result in permanent account closure and forfeiture of balances.

11. Changes to This Policy

w63 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable laws. When material changes are made, we will notify registered players through their registered email address or via an in-platform notice at login.

The version date at the top of this page will be updated with each revision. Continuing to use w63 after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way w63 handles your personal information, please get in touch with our support team.

• Email: [email protected] — monitored daily and available in English.
• FAQ: Visit the FAQ page for quick answers to common account and privacy questions.
• Responsible Gaming: For privacy concerns related to self-exclusion or account closure, visit the Responsible Gaming page.